Restaurant Experience elevated with Employees that are well appreciated
To run any successful customer-interfacing business, customer centricity needs to be a part of the culture and mindset. Identifying the touchpoints where the customers interact and enhancing them is the key to having returning customers.
The restaurant industry took a big hit during the covid wave. Not only did we lose some great eating spots in our area, but the industry backbone was also shaken to its core.
The experience that was once so normal became foreign. While the world saw the decline in covid cases and everything came back to normal, in my opinion, the restaurant industry never got back to “normal”. I do not know whether it was the delta variant that took away the sense of smell and taste or just the fact that we had to live new lives.
The Covid experience for me was quite different, as an essential worker (software engineer working in the office) the only change it brought to my lifestyle was the acne that was caused by 16 hours of mask-wearing and rough hands due to excessive sanitizer usage! I didn’t really stop eating out, I still had at least 5–7 meals of the week outside, I didn’t partake in the bread challenge and bought gift cards from several local restaurants to keep them afloat!
